When you place an order, create an account, or contact us, we may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Payment information
• Date of birth (if required for age verification)

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website
• Cookies and similar tracking technologies

We may keep records of communications when you:

• Contact our customer service
• Send inquiries via WhatsApp, email, or phone
• Leave reviews or feedback

• Process and deliver your orders
• Send order confirmations and shipping updates
• Handle returns, refunds, and exchanges
• Verify payment information

• Respond to your inquiries and requests
• Provide product recommendations and advice
• Resolve disputes and troubleshoot issues
• Improve our customer service quality

• Send promotional offers and new product announcements (with your consent)
• Share fitness tips, supplement guides, and educational content
• Notify you about special deals and discounts
• You can opt-out of marketing communications at any time

• Analyze website usage and user behavior
• Improve website functionality and user experience
• Develop new features and services
• Conduct market research

• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect our rights and property

Nutritionhub does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us:

• Courier and delivery services (to deliver your orders)
• Payment processors (to process transactions securely)
• Email and SMS service providers (to send notifications)
• Website hosting and analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will continue to honour this Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal information:

• Secure server infrastructure
• Encryption of sensitive data
• Access controls and authentication
• Regular security audits and updates

Payment information is processed through secure payment gateways. We do not store complete credit card or banking details on our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Cookies are small text files stored on your device when you visit our website. They help us recognise you and improve your browsing experience.

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, login)
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your interests to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Update your account details at any time

You may request deletion of your personal information, subject to:

• Legal obligations to retain certain records
• Legitimate business purposes (e.g., order history, warranty claims)

You can unsubscribe from marketing communications by:

• Clicking "unsubscribe" in our emails
• Contacting us directly
• Updating your account preferences

Our website does not currently respond to "Do Not Track" browser signals.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

• Order information: Retained for 7 years (for tax and legal compliance)
• Account information: Retained until you request deletion or account is inactive for 5 years
• Marketing data: Retained until you opt-out