Terms and Conditions
Please read these terms carefully before using our website and services.
Welcome to Nutritionhub. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1Acceptance of Terms
By accessing nutritionhub.lk (or related domains), placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Return Policy.
If you do not agree with any part of these terms, please do not use our website or services.
2Product Information and Availability
2.1Product Descriptions
We strive to provide accurate product descriptions, images, and information. However, we do not warrant that product descriptions, images, pricing, or other content on our website are accurate, complete, reliable, current, or error-free.
2.2Product Authenticity
All products sold by Nutritionhub are sourced from authorized distributors and are 100% authentic. We guarantee the authenticity of every supplement we sell.
2.3Availability
Product availability is subject to change without notice. While we make every effort to maintain stock levels, some products may become unavailable. In such cases, we will notify you promptly and offer alternatives or a full refund.
2.4Age Restriction
By purchasing from Nutritionhub, you confirm that you are at least 18 years of age. Some products may have additional age restrictions as per Sri Lankan law.
3Pricing and Payment
3.1Pricing
All prices are listed in Sri Lankan Rupees (LKR) and are subject to change without notice. The price you pay is the price displayed at the time you complete your order.
3.2Payment Methods
We accept the following payment methods:
- Bank transfer
- Cash on delivery (selected areas only)
- Online payment gateways
3.3Payment Security
We use secure payment processing. However, you are responsible for maintaining the confidentiality of your payment information.
3.4Pricing Errors
In the event of a pricing error, we reserve the right to cancel the order and refund any payment made or contact you for further instructions.
4Orders and Order Acceptance
4.1Order Placement
When you place an order, you are making an offer to purchase products. All orders are subject to acceptance by Nutritionhub.
4.2Order Confirmation
Once we receive your order, we will send you a confirmation message via SMS, WhatsApp, or email. This confirmation does not signify our acceptance of your order, only acknowledgement that we have received it.
4.3Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Delivery area restrictions
4.4Order Modifications
Once an order is placed, modifications may not be possible. Contact us immediately if you need to make changes.
5Delivery and Shipping
5.1Delivery Areas
We deliver island-wide across Sri Lanka. Delivery times vary based on location:
- Colombo and suburbs: 2-3 business days
- Outstation areas: 3-5 business days
5.2Delivery Charges
Delivery charges vary based on your location and order value. Charges will be clearly displayed before you complete your order.
5.3Delivery Delays
While we strive for timely delivery, we are not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control.
5.4Failed Deliveries
If delivery fails due to incorrect address information, unavailability of recipient, or refusal to accept delivery, additional charges may apply for re-delivery.
5.5Risk of Loss
Risk of loss and title for products pass to you upon delivery to the courier service.
6Returns and Refunds
Please refer to our separate Return Policy page for detailed information on returns, refunds, and exchanges.
7Product Usage and Disclaimer
7.1Consult Healthcare Professional
Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before starting any supplement regimen, especially if you have pre-existing medical conditions or are taking medications.
7.2Individual Results
Results from supplements vary by individual. We make no guarantees about specific results you may or may not achieve.
7.3Proper Usage
Follow all product label instructions and recommended dosages. Misuse of supplements can be harmful to your health.
7.4Allergies and Sensitivities
Review product ingredients carefully. We are not responsible for allergic reactions or sensitivities to product ingredients.
8Intellectual Property
8.1Website Content
All content on nutritionhub.lk, including text, images, logos, graphics, and software, is the property of Nutritionhub or its content suppliers and is protected by copyright and intellectual property laws.
8.2Prohibited Use
You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.
8.3Trademarks
All brand names and trademarks displayed on our website are the property of their respective owners.
9User Conduct
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Transmit viruses, malware, or harmful code
- Impersonate any person or entity
- Collect user information without consent
10Limitation of Liability
10.1To the Maximum Extent Permitted by Law
Nutritionhub, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use or inability to use our website or products
- Unauthorized access to your personal information
- Errors or omissions in website content
- Product results or lack thereof
10.2Maximum Liability
Our total liability shall not exceed the amount you paid for the product in question.
11Indemnification
You agree to indemnify and hold harmless Nutritionhub, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms and Conditions
- Your misuse of products
- Your violation of any third-party rights
12Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
13Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
14Governing Law
These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
15Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16Contact Information
For questions about these Terms and Conditions, please contact us:
Nutritionhub
OLYMPIA FITNESS CENTRE
No. 430/1/D, IHALA KARAGAHAMUNA, KADAWATHA