Return Policy
Your satisfaction is our priority. Learn about our hassle-free return process.
At Nutritionhub, your satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you're not satisfied, our return policy is here to help.
1Return Window
Products may be returned within 7 days of the delivery date.
We recommend inspecting your order immediately upon delivery to ensure everything is correct.
2Return Eligibility
To be eligible for a return, your item must meet the following conditions:
Eligible for Return:
- Products must be unopened and unused
- Original packaging must be intact and undamaged
- All seals, shrink wrap, and safety seals must be unbroken
- Product must be in resalable condition
- Original invoice or proof of purchase must be provided
- Return request made within 7 days of delivery
3Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns of:
Not Eligible for Return:
- Opened or partially used products
- Products with broken seals or damaged packaging
- Products without original packaging
- Products damaged due to misuse or improper storage
- Clearance or final sale items (unless defective)
- Products purchased from unauthorized sellers
4Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
Report Within 48 Hours:
- Contact us immediately within 48 hours of delivery
- Provide clear photos of the product, packaging, and any damage
- Include your order number and description of the issue
We Will:
- Arrange for replacement or full refund at no cost to you
- Cover all return shipping costs
- Arrange collection if necessary
- Process your claim within 24 hours
5Wrong Product Delivered
If we sent you the wrong product:
- Contact us within 48 hours with photos and order details
- We will arrange immediate collection
- Correct product will be delivered at no additional charge
- You will not be charged any return shipping fees
6How to Initiate a Return
Follow these simple steps to return a product:
Step 1: Contact Us
Reach out within 7 days via:
- WhatsApp: +94 70 570 1670
- Phone: +94 70 570 1670
- Email: nutritionhublanka@gmail.com
Step 2: Provide Information
Share the following details:
- Order number
- Product name and details
- Reason for return
- Photos (if damaged or defective)
Step 3: Approval
Our team will review your request and approve eligible returns within 24 hours.
Step 4: Return Shipping
Follow the return instructions provided:
- Pack the product securely in original packaging
- Include all original accessories and documentation
- Ship to the address provided (or we'll arrange collection)
Step 5: Inspection
Once we receive your return, we will inspect it within 2 business days.
Step 6: Refund
Approved refunds are processed within 7-10 business days.
7Return Shipping Costs
Returns Due to Our Error: (Wrong item, damaged, defective product)
- We cover all return shipping costs
- Collection may be arranged at no charge
Returns Due to Customer Preference: (Changed mind, ordered wrong product, etc.)
- Customer is responsible for return shipping costs
- We recommend using a trackable shipping service
- Return shipping fees are non-refundable
8Refund Process
8.1Refund Timeline
- Returns are inspected within 2 business days of receipt
- Approved refunds are processed within 7-10 business days
- You will receive confirmation via SMS or email
8.2Refund Method
Refunds are issued to the original payment method:
- Bank Transfer Orders: Refund to your bank account
- Cash on Delivery: Bank transfer (provide bank details)
- Online Payment: Refund to original card/account
8.3What Gets Refunded
- Full product price
- Original shipping fees (only if return is due to our error)
8.4What Does NOT Get Refunded
- Original shipping fees (for customer preference returns)
- Return shipping costs (unless return is due to our error)
9Partial Refunds
Partial refunds may be granted in the following situations:
- Products returned after 7 days but within 14 days
- Products with minor packaging damage (not affecting product)
- Products missing non-essential accessories
- Items showing signs of use but still sellable
The partial refund amount will be determined on a case-by-case basis.
10Exchanges
We currently do not offer direct product exchanges.
To Exchange a Product:
- Return the original product following our return policy
- Receive your refund
- Place a new order for the desired product
This ensures you get the product you want without delays.
11Cancelled Orders
Before Shipment:
- Orders can be cancelled free of charge
- Full refund processed within 5-7 business days
- Contact us immediately to cancel
After Shipment:
- Standard return policy applies
- Product must be returned upon delivery
- Shipping fees may not be refundable
12Quality Guarantee
We stand behind the quality and authenticity of every product we sell.
Our Guarantee:
- 100% authentic products from authorized distributors
- Products stored and handled with proper care
- Expiry dates clearly visible and suitable for use
- Any quality issues will be resolved fairly and promptly
If You Experience Any Issues:
- Contact us immediately with details
- We will investigate and resolve the matter quickly
- Customer satisfaction is our top priority
13Special Circumstances
13.1Lost or Stolen Packages
- Report to us within 48 hours of expected delivery
- We will investigate with the courier service
- Resolution provided based on investigation results
13.2Incorrect Address Provided
- Customer is responsible for providing correct delivery address
- Address changes after shipment may incur additional fees
- Failed delivery due to wrong address may result in re-delivery charges
13.3Refused Delivery
- Refusal to accept delivery without valid reason may affect refund eligibility
- Return shipping costs will apply
- Restocking fees may be charged
14Contact Us for Returns
Have questions about returns or need to initiate a return?
Nutritionhub Returns Department
OLYMPIA FITNESS CENTRE
No. 430/1/D, IHALA KARAGAHAMUNA, KADAWATHA
Response Time: Within 24 hours
Business Hours: Monday - Saturday: 9:00 AM - 8:00 PM | Sunday: 10:00 AM - 6:00 PM
15Our Commitment to You
At Nutritionhub, we believe in making returns as simple and stress-free as possible. If you're not completely satisfied with your purchase, we're here to help make it right.
Your trust in us means everything. We're committed to:
- Fair and transparent return policies
- Quick response times to return requests
- Hassle-free return process
- Prompt refunds for eligible returns
- Customer satisfaction above all else
Thank you for choosing Nutritionhub. Your fitness journey matters to us.